Future Justice Service
Role: Service Designer, Researcher, Project Manager
OVERALL
This project is the result of a collaboration between the Service Design Future Studio and the UK Ministry of Justice (MOJ). Based on initial communications with the MOJ, our team decided to focus on the mental health and social connection issues of young adults. The aim is to explore new models for the prison system in 2040 and envision the challenges future offenders may face.
Our team has developed a new set of future design tool and successfully collaborated with the MOJ, completing two co-creation workshops and delivering a presentation to multiple stakeholders within the UK justice system at the Ministry of Justice Office.
TIMELINE
Oct 12 2023 - Feb 22 2024 (14 weeks)
SKILLS
User Research/Primary & Secondary Rsearch/Ideation/Prototyping/User Testing/Empathy Map/Stakeholders Mapping/Interview/Future Funnel/Team Work/Speculative/Client Presentation/Project Management
Stage 1 Research
How to find our direction within complex system
1. Based on Moj 7 pathways document, we try to find potential direction: Mental Health & Education
Young Adults Rehabitation Program - Mental Health & Education Section
2. What’s the challenges for young adults in prison now
3. Problem Statement & HMW
Despite the increasing challenges that the young adults will face in forming true social connections and coping with diverse mental health issues even in their daily life in 2040,
it will remain a significant difficulty for young offenders in building trust and meaningful relationship in the prison's challenging environment, feeling a sense of fear especially in the early stage of entering the prison.
HMW encourage young offenders to build strong
relationships by creating a progress system, which leads to a successful reintegration into society in 2040?
Stage 2 Develop
What is future prison system?
We use 3 different tools to develop future world settings, through two workshops with MOJ to analyze the rationality of the worldview design and revise it.
1. Signal cards ➡️Future Trends
Our team designed 75 future signals cards and organized a workshop where we invited MOJ to participate in categorizing and evaluating these cards. After the categorization, our team selected the signal categories most relevant to our theme and continued to independently edit and develop stories, ultimately generating future trends.
2. Future Trends➡️Future World Building
We recognized that the potential outcomes of trends can vary greatly in terms of impact and desirability. To address this, we developed a tool that divides worldviews into different dimensions: utopia, dystopia, and low/high change in prison. This framework allowed us to outline four possible future worlds from countless possibilities. Using these worldviews, we conducted brainstorming sessions for future service ideas, continually questioning ourselves: Is the essence of prison punishment or isolation? If crime is no longer constrained by physical space, will physical prisons still hold significance in the future?
3. Future Persona, who is the future young offenders...
4.Future Cone Tools
Using this tool to help us select ideas that we have during brainstorm...
Last Step
Conducting a workshop with the Ministry of Justice to test and gather feedback...
Stage 3 Final Proposal
Stage 4 Reflection
Throughout the project, I actively participated in user research, directly engaging with various stakeholders to understand their unique needs and challenges. This hands-on experience was crucial in developing my empathy and user-centered design skills.
One of the highlights was collaborating with a multidisciplinary team, including legal experts, policymakers, and senior designers. This collaboration not only broadened my perspective but also underscored the importance of clear communication and teamwork in achieving project goals. Additionally, I developed and modified service design tools to better suit our project's needs.
In the final workshop with the Ministry of Justice's future research team, I witnessed remarkable insights and perspectives from this group of individuals. Their ability to envision changes from a single policy to the entire ecosystem has the potential to transform the future justice system.
